The agreement between Haulbase and the rental businesses that use it. Plain words on purpose. You should be able to tell what you are agreeing to.
This agreement is between Joshua Bernard Devos, operating as Haulbase (“Haulbase”, “we”) and the business or person using the service (“you”, the “operator”). Creating an account or using Haulbase means accepting it.
Haulbase is not a party to your rentals. When a customer books equipment from you, the agreement is yours, the equipment is yours, the money is yours, and the obligations are yours. We supply the software you use to run it. We are not the renter, the lessor, an insurer, or an agent for either side.
You must be operating a real business, be old enough to enter a contract where you live, and not be barred from using the service under applicable law. You are responsible for everything done under your account, including by your staff.
Haulbase is charged as a monthly subscription and as a percentage of what you take through it. On a paid plan you pay both: the percentage gets smaller as the subscription gets larger, and it does not reach zero. The free plan has no subscription and the percentage is at its highest. The figures for every plan are shown before you subscribe. Fees are billed in advance, exclusive of tax, and are not refundable for a period already started, though you can cancel to prevent the next one.
We can change prices. If we do, existing operators get notice before it takes effect, and cancelling before the change lands is always an option.
Card payments run through Stripe and land in your own Stripe account. You are the merchant of record. That means you handle refunds, chargebacks and disputes, and your use of Stripe is also subject to Stripe's own agreement with you. Where we take a percentage, it is deducted at the time of the payment and shown on the transaction.
Taxes on your rentals are your responsibility. Haulbase calculates and displays tax using the rates and registration details you configure; setting them correctly is your job, and getting them wrong is not something we can carry for you.
Haulbase can send texts to your customers from a number associated with your business. You are responsible for those messages.
We can suspend messaging on an account that breaks these rules, without notice where the alternative is harm to recipients or to the platform's ability to send at all.
Your business data is yours - your customers, bookings, photos, agreements and settings. You give us permission to store, process and display it for the purpose of running the service for you, and nothing further. We do not sell it, and we do not use one operator's data to benefit another.
You are responsible for having the right to give us what you upload, including photographs of people and any customer information you import. Our handling of personal information is described in the privacy policy.
You can export your data while your account is open. If you close it, export first - after closure we delete or anonymise it, other than what we must keep.
We work to keep Haulbase running and we will give notice of planned maintenance where we can, but we do not promise uninterrupted service, and there is no uptime guarantee attached to this agreement. Features change. We may add, alter or withdraw them; where a change would break how you work, we will say so beforehand rather than let you discover it.
Haulbase depends on other companies - listed in the privacy policy - to take payments, send messages and email, host the service, and provide maps. Their own terms apply to their parts, and an outage or a change at one of them can affect Haulbase in ways we do not control.
Haulbase is provided as it is. We do not warrant that it will be error-free, or that it fits a particular purpose of yours. To the extent the law allows, our total liability to you for any claim connected to this agreement is limited to the fees you paid us in the twelve months before the claim, and we are not liable for lost profit, lost business, lost data, or indirect losses.
Some jurisdictions do not allow parts of that to be excluded. Where that is the case, the exclusion is limited to what the law permits, and nothing here limits liability for fraud, or for death or personal injury caused by negligence.
You will cover us against claims arising from your rentals, your equipment, your customers, the messages you send, and content you upload - the things that are yours in the first paragraph of this document.
You can cancel at any time from billing settings. We can suspend or close an account that breaks this agreement, does not pay, or is being used in a way that puts other people at risk. Where circumstances allow it, we will warn you first and give you a chance to put it right. On closure your access ends and your data is dealt with as described above.
We will post changes here with a new date at the top. For changes that materially affect your rights or what you pay, we will notify operators directly and give reasonable notice before they take effect. Continuing to use Haulbase after that is acceptance.
This agreement is governed by the law of Nova Scotia and the federal laws of Canada that apply there, and the courts of Nova Scotia have jurisdiction over disputes. If any part of this agreement is found unenforceable, the rest stands.
These terms, together with the privacy policy, are the whole agreement between us about Haulbase.
Questions about this document, or a request about your information, go to hello@haulbase.ca, or by post to 20 Tyler St, Enfield, Nova Scotia B2T 0A6.